Information gateway for carers receives 450k clicks in six months, aims to launch assessment tool by the end of the year

Our website has been invited for an interview by South China Morning Post.

The social work department head of Shue Yan University Dr Steve Fong Fu-fai, principal investigator of the gateway, said more than 500 service providers had become members and listed over 4,000 entries on the search engine.

Within six months, the click rate of the website has reached more than 450,000, much more than the initial annual target of 90,000.

But Fong said they would continue to engage the more than 2,000 service units in the city and expand the content to cater to people of different needs, hoping to further boost usage.

Service providers, including private practitioners and district councillors, could also apply to list their services and contact information on the platform, but pure advertisements would be turned down.

He said that by the end of the year, the platform would feature an assessment tool to help carers identify their needs, and help frontline workers prioritise their services.

In the first quarter next year, an artificial intelligence chatbot will be introduced to the platform, with the aim of enabling individuals with limited digital literacy to search for services simply by voice input.

To ensure accuracy, the output of the chatbot will be based on the website’s verified content.

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Source of information:　South China Morning Post